Competencies – Solution Werk

IT Service Management

Analysis, consulting, and implementation of core ITSM processes based on ITIL 4. Focus on establishing scalable and resilient service operations – including roles, KPIs, escalation models, and integration into existing IT toolchains.

From Incident, Problem, Change to Availability or Capacity Management – delivered in complex, regulated environments.

Change- & Release Management

Design and implementation of standardized change and release processes, including the setup and facilitation of Change Advisory Boards (CABs). Emphasis on quality assurance, governance, and reducing time-to-market.

Proven expertise in coordinating multi-brand CABs and cross-team release workflows in enterprise settings.

Tool Harmonization & Automation

Assessment and integration of tool landscapes to ensure seamless collaboration across systems (e.g. Jira, OpenText, Service Manager, Confluence). Expertise in standardization, automation logic, and interface alignment.

Delivered single source of truth (SSoT) concepts across ITSM domains.

Process Design & Optimization

Evaluation and redesign of IT and business processes to reduce complexity, increase transparency, and improve operational efficiency. Use of modeling techniques (e.g. BPMN) and performance metrics to drive measurable results.

Includes green IT assessments and sustainable process strategies.

Digitalization & automation

Support for digital transformation initiatives by automating manual tasks and optimizing workflows. Bridging business needs with technical feasibility.

Focus on both operational automation (IT processes) and strategic enablement (digital readiness).

Consulting & Business Development

Strategic consulting to develop resilient IT and business structures. Combines technical architecture, process maturity assessment, and guidance on market positioning, tool strategies, and organizational design.

From system harmonization to digital service models and sustainable value creation.

Project Management

Structured management of IT projects from concept to go-live. Skilled in agile and hybrid methodologies, ensuring transparent delivery through Scrum, Kanban, or classic PM tools.

Strong focus on stakeholder alignment, planning reliability, and iterative improvement.

Artist Manager & Development

Creative and strategic support for artist branding, project management, and digital presence – including platforms like Spotify, Instagram, and SoundCloud.

Combines entrepreneurial mindset with digital marketing and operational planning.