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What I bring

Areas of Expertise

Focused capabilities across IT transformation, Cloud Operating Models, Cloud Operations, and IT Service Management.

IT Service Management

Designing, optimizing, and implementing efficient service processes based on ITIL 4. Covering key areas such as Incident, Problem, Change, Service Request, Service Level, Availability and Capacity Management. Defining clear roles, KPIs, and escalation paths to strengthen operational stability. Integrating processes seamlessly into existing IT organizations and tool landscapes.

Cloud Operating Model

Design of cloud operating models that define roles, processes, governance, and service integration across business and IT. Support in translating cloud strategy into scalable operational structures, clear accountabilities, and sustainable delivery models.

AI & Agentic AI

Identifying, shaping, and enabling AI and Agentic AI capabilities for practical business application. Translating innovation potential into concrete use cases, scalable operating models, and implementation roadmaps. Aligning AI initiatives with existing processes, data landscapes, and governance requirements.

Tool Harmonization

Harmonizing and automating integrated tool landscapes across IT environments. Standardizing systems, workflows, and interface logic to enable seamless collaboration between platforms. Aligning tools, data structures, and processes to improve transparency, efficiency, and operational consistency.

Business Analyst

Analyzing, structuring, and translating business requirements into clear solutions. Bridging business needs and technical implementation through requirement management and stakeholder alignment. Supporting efficient decision-making with structured analysis and clear recommendations.

Consulting & Business Development

Strategic consulting to develop resilient IT and business structures. Combines technical architecture, process maturity assessment, and guidance on market positioning, tool strategies, and organizational design.

From system harmonization to digital service models and sustainable value creation.

Project Management

Structured management of IT projects from concept to go-live. Skilled in agile and hybrid methodologies, ensuring transparent delivery through SAFe, Scrum, Kanban, or classic PM tools.

Strong focus on stakeholder alignment, planning reliability, and iterative improvement.

Artist Manager & Development

Creative and strategic support for artist branding, project management, and digital presence — including platforms like Spotify, Instagram, and SoundCloud.

Combines entrepreneurial mindset with digital marketing and operational planning.

Credentials

Certificates

Formal certifications underpinning each area of expertise.

ITIL
ITIL Foundation Certificate in IT Service Management
PeopleCert
PSPO
Professional Scrum Product Owner I (PSPO I)
Scrum.org
IPMA
Junior Project Manager IPMA Level D
International Project Management Association
PA
Process Analyst
Association for Process Management
IT
IT-Strategy and IT-Controlling
SGS
ALF
Alfresco Advanced System Administrator, ADF & APS Overview
ECMCORE averi